At Swap Tron, your satisfaction and trust are important to us. Please read our refund policy carefully before making any transaction on our platform.
🚫 No Refunds After Successful Exchange: Due to the nature of cryptocurrency transactions, all completed exchanges are final and non-refundable. Once a transaction is processed and funds are transferred, we are unable to reverse or cancel it. Please double-check all information (wallet addresses, amounts, network types) before submitting your request.
✅ Refunds for Failed or Unprocessed Orders:If we receive your payment but are unable to complete your exchange due to a technical error, system issue, or unavailable funds, you will receive a full refund to your original wallet address. In such cases, we may request verification of the transaction for security reasons.
⏱ Processing Time for RefundsRefunds for failed or unprocessed orders are usually handled within 24–48 hours, depending on network congestion and wallet confirmation times. We will keep you informed throughout the process.
❗ When Refunds Are Not Possible1. Incorrect wallet addresses provided by the user.
2. Wrong network selected during payment (e.g., sending USDT to the wrong chain).
Please contact us immediately if you believe a refund is needed, and we’ll review your request fairly.
📩 Need Help?If you have any questions about a transaction or think something went wrong, don’t hesitate to contact our support team. We're here to help and resolve your concerns quickly and professionally
